Welcome to Shopcentre
This is for the mindset, we call this the fine print, it’s really just a bunch of legal stuff to ensure we’re all on the same page. Some good weekend reading if you’ve got time to spare!
Please refer to our Returns Policy for more information about returning products (and related refunds, replacements, or repairs). The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions). Please take note of the following with regards to Covid-19:
For products not sold on the website of Shopcentre South Africa and that are sourced for clients the following terms apply.
Registration and use of the website
Conclusion of sales and availability of stock
Delivery of goods
Delivery of goods over the holiday season:
In the lead-up to Christmas and new year we recommend doing your Christmas shopping as soon as possible. Due to suppliers that will be closed and limited courier services available your shopping on certain product may be delayed and only delivered in the new year. The delivery lead time will not apply on all products during the holiday season.
Gift Vouchers & Coupons
Daily Deals and other discounted Goods
Goods Purchased on backorder
Competition periods will be indicated on the specific ads. The current competition will be valid from 01 November 2023 - 24 November 2023.
You are entitled to participate in this Competition if you are a natural person, 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition are excluded from being entered into this Competition.
How to enter competitions will be indicated on competition promotions. In order to participate in the current competition 1 unit of a selected product will be made available for purchase during the course of the day. The first person to purchase the product for the discounted amount will be the lucky winner. After the unit has been ordered, the cost of the item will revert back to the normal price. The lucky winner will still be liable for the courier fee of R120.00 on the checkout page.
Amount of entries per participant will be indicated on competition promotions. The current competition has no number of entries per participant. The participant that purchases the promotional item first, will win the item.
There is no entry fee to participate in competitions.
Prizes that can be won will be indicated on competition promotions. The current competition does not have prizes that can be won.
10.1 The winners will be chosen randomly by the executive management of Shopcentre South Africa (Pty) Ltd.
10.2 The winner will be notified withing 48 (fourty-eight) hours following the expiry of the competition.
10.3 If the winner is unable to receive or utilize the price or is uncontactable during the stipulated period, the entire price shall be forfeited at the discretion of the Promoter.
10.4 The Winner gives consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.
10.5 The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 2 (two) weeks after the Winner has been announced.
10.6 The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
10.7 By entering into the Competition, a Participant consent to the Promoter sending competition material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPIA”).
10.8 Participants of this Competition are voluntarily providing their personal information as envisaged by POPIA to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.
10.9 By entering this competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPIA of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.
10.10 By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.
10.11 The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Shopcentre South Africa (Pty) Ltd., will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.
10.12 For the current competition there will be no winners. Only one participant will be able to purchase a single item on promotion for the day at a discounted price.
11.1 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.
11.2 The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.
11.3 The Promoters decision is final, and no correspondence will be entered into.
11.4 No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
11.5 A copy of these Competition Rules is available at https://shopcentre.co.za/
Privacy Statement - Client Personal Information (POPIA)
This Privacy Statement describes how Shopcentre South Africa (Pty) Ltd. (‘Shopcentre’, 'we', 'us') collects and processes personal information about you; how we use and protect this information, and your rights in relation to this information, in accordance with the requirements of the Protection of Personal Information Act (POPIA)
This Privacy Statement applies to all personal information we collect about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.
INFORMATION WE COLLECT
We may collect your personal information from a variety of sources, including personal information we collect from you directly (e.g.: when you contact us and we provide services to you), and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).
Certain personal information is required as a consequence of any contractual relationship we have with you or your employer, to enable us to carry out our contractual obligations to you or your employer. Failure to provide this personal information may prevent or delay the fulfilment of these obligations.
Information we collect directly from you:
The categories of personal information that we may collect directly from you include the following:
Where possible, we will inform you what information you are required to provide us with and what information is voluntary.
Information we collect from other sources:
The following are examples of the categories of personal information we may collect from other sources such as the Companies and Intellectual Property Commission; Search Works, Financial Institutions; SARS, include the following:
USE OF PERSONAL INFORMATION
We must have a legal basis to process your personal information. We will only process your personal information for the purpose(s) for which it was collected and agreed with you.
In most cases the legal basis will be one of the following:
We use your personal information to:
Sometimes we are authorised and/or required to collect and/or process personal information in accordance with applicable legislation.
Please let us know if any of the personal information that we hold about you changes so that we can correct and update the personal information on our systems.
Right of access to information
You have the right to request, free of charge, confirmation as to whether we hold personal information about you. You also have the right to request a copy of the record of personal information or a description of the personal information we hold about you. Submission of access requests can be made via the following address: firstname.lastname@example.org with request for personal information followed by your details in the subject line.
Right to request correction or deletion of personal information
You can request, where allowed by law, the correction, updating or deletion of the personal information held by us. You can also request, where allowed by law, the destruction or deletion of a record of information held by us. Submission of a request for correction or deletion of information can be made via the following address: email@example.com with request for deletion followed by your request in the subject line.
Right to object to the processing of personal information
In certain circumstances, such as when we process your information for our or your legitimate interests, you may object to the processing of your personal information, unless we are required to process the information on another bases, such as a legal basis. Submission of access requests can be made via the following address: firstname.lastname@example.org with objection and your details in the subject line.
Right to ask us to share your personal information in a usable format with another entity
We can provide the personal information which you provided to us, to you or another person, in commonly used and machine-readable format.
Right to object to automated decision-making and profiling
Where we use automated decision-making or profiling to make decisions, you may object to this profiling. Alternatively, you may ask that a person review a decision made, or that you be provided with the logic around such a decision, so that you can make a representation in respect of the decision.
Right to unsubscribe from direct marketing
Where you do not wish to receive marketing communication from us, you can unsubscribe from marketing emails by clicking on the unsubscribe link in each email or replying “unsubscribe” to the email.
We will still be able to contact you when there is important communication required to be sent.
Right to withdraw consent
Where you have given your consent to a particular type of processing, you may withdraw that consent at any time by contacting us using the contact details set out below.
Right to lodge a complaint with the information regulator
You have the right to lodge a complaint with the Information Regulator, in the prescribed manner and form, if you believe that we are interfering with the protection of your personal information. You can contact the Information Regulator on 010 023 5207 (telephone number) and can lodge a complaint via email on email@example.com.
In general, we do not share your personal information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.
We rely on third-party service providers to perform a variety of services on our behalf, such as website hosting, electronic message delivery, payment processing, data analytics and research. This may mean that we have to share your personal information with these third parties. When we share your personal information in this way, we put in place appropriate measures to make sure that our service providers keep your personal information secure.
Other situations in which we may disclose your personal information to a third party, are:
We may also share aggregated personal information that cannot identify you for general business analysis, e.g.: we may disclose the number of visitors to our websites or services.
We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction.
We require all staff, (Partners and/or Directors and employees) to keep personal information confidential and only authorised staff have access to this personal information.
We will retain your personal information in accordance with our data retention policy which sets out data retention periods required or permitted by applicable law.
Where it is necessary, for the purposes of processing, your personal information may be transferred outside of South Africa in accordance with the appropriate data protection laws.
We anticipate that personal information may need to be transferred outside of South Africa for purposes of cloud storage, and where we do so, we will ensure that the necessary safeguards are in place to protect personal information.
If you have questions or concerns regarding the way in which your personal information has been used, or should you have any questions about this Privacy Statement, please contact us and provide the details relating to your query via the following address: firstname.lastname@example.org
CHANGES TO THE PRIVACY STATEMENT
You may request a copy of this Privacy Statement from us using the contact details set out above. We may modify or update this privacy notice from time to time. You will be able to see when we last updated the Privacy Statement because we will include a revision date. Changes and additions to this Privacy Statement are effective from the date on which they are posted. Please feel free to review this Privacy Statement from time to time to check whether we have made any changes to the way in which we use your personal information.
Changes to these Terms and Conditions
Ownership and copyright
Linking to third party websites
Limitation of liability
Availability and termination
Governing law and jurisdiction
By email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
For the ECT Act, Shopcentre South Africa (Pty) Ltd.’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
Shopcentre South Africa (Pty) Ltd. may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
(LAST UPDATED 01 OCTOBER 2023)